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IT help for students

Some IT start-up-help for students at the Department of Biology

The Student Portal

To login in the student portal at, use your Stil account, don’t forget the ending part “-s”.

Wireless network – Eduroam

How to connect to Eduroam, first method

Go to the wifi-list in your device and pick Eduroam. You will be prompted to type in a username and password. Use your stil-account, in this case ending with “-s [at] lu [dot] se”. For example aa1111aa-s [at] lu [dot] se.

You might have to accept an agreement or a certificate to connect the first time.

Second method

Go to and follow the instructions (they differ depending on what kind of device you use). Please note that this method requires a working internet connection.

VPN (Virtual Private Network)

To access some university services from home or download software you have to be connected by VPN. Information about how to install VPN is available on the Student Portal (Services/Computer programmes download).


As a student at Lund University, you can download and use a variety of software during your studies here. For example Microsoft software like the Office-suite and Windows, SPSS, EndNote, Matlab and much more. The complete list and download locations are available on the Student Portal (Services/Computer programmes download). If you want to download software from outside LU, make sure to use the VPN-connection.


All printers at the Department of Biology use Papercut (information on the Lund University Printing web pages). To use Papercut, you have to open an account and pay for each printout (read more about paying for your prints at the Lund University Printing web pages). In the Ecology building a multifunction printer is located outside the Library. In the Biology building printers can be found in the cloakroom (with cabinets) in Biology building A and outside the Bioinformatics Hall in Biology building D. Scanning on all printers is free of charge.


All students get a Google Apps-email address with a Google Drive of 25 GB.

To log in, go to (use the stil-account name ending with “-s”). Your default email-address is your stil-account(with the -s) but you can change it to a more easily readable address using the guide on the Student Portal (My settings/Change visible E-mail address). The alternative address you can use is visible on the Student Portal (My settings/Change my contact info).


If you need help with any of the IT-services or software, then please contact LU ServiceDesk either by, servicedesk [at] lu [dot] se or by phone +46 (0)46 222 90 00.